Koala compared with Custom Charts

Both turn Jira issues into dashboard charts. Koala is a separate product from Berry.Love — own name, own interface, own code. It does the same job at a lower per-seat rate, with scheduled exports and no telemetry, and it runs entirely inside Atlassian.

Prices below are published commercial Cloud rates. Custom Charts figures were read from Tempo’s live Marketplace pricing on 14 August 2026. See their pricing tab.

Published price per user / month

Koala undercuts the per-seat rate by about 40% at every paying tier, and is free where Custom Charts charges a $10 monthly floor. Annual billing on the Marketplace is typically ten months for twelve.

Custom Charts: Tempo Software commercial Cloud pricing, Marketplace REST, 14 Aug 2026. Koala: published Marketplace curve. Both billed per user through Atlassian.
Jira site size	Custom Charts	Koala	Cut
Up to 10 users	$10 flat	Free	—
100 users	$3.03	$1.79	41%
250 users	$1.82	$1.09	40%
1,000 users	$0.73	$0.44	40%
2,500 users	$0.44	$0.26	41%
5,000 users	$0.30	$0.18	40%

What each product does

Koala ships six chart types and the export path. Custom Charts is a broader dashboard platform, including connected gadgets Koala does not attempt in v1.

Custom Charts capabilities from Tempo’s public listing and a first-hand install on 13 August 2026. Koala capabilities are the shipping product.
	Custom Charts	Koala
Dashboard gadget charts	Yes — 10+ types, including time in status and issue history	Yes — donut, bar, line, area, KPI, table
Sources	Projects, saved filters, JQL, connected Simple Search	Project, saved filter, or JQL
Connected dashboard filters	Simple Search gadget can drive several charts	Not in v1 — each gadget is configured on its own
One-off export	See their listing; not the emphasis	XLSX, vector PDF, and PNG from the gadget footer
Scheduled exports	Not listed	Unlimited daily / weekly / monthly; 7-day in-app history
Runs on Atlassian	No	Yes — no external network calls
Telemetry	Analytics and logs on by default (observed 13 Aug 2026)	None, ever
Jira permission scopes	30 actions (observed at install, 13 Aug 2026)	Two Forge scopes: read Jira work, app storage
Support	Tempo service desk	The developer, at support@berry.love

Billing conduct, in writing

The free tier stays free. Sites with 10 users or fewer are not converted in silence.
Grandfathering. Any future price change leaves existing customers on their rate for at least 12 months.
No telemetry, no tracking, no external calls. Chart data never leaves Atlassian’s infrastructure.
Support is the person who wrote the app. The support page says what to include in a report.

What Koala is not

It is not a drop-in copy of Custom Charts’ interface, templates, or connected-gadget model. Teams that need Simple Search driving a wall of gadgets, or time-in-status as a first-class chart, should stay on the product that already does that. Teams that want a fast single gadget, honest billing, scheduled Excel and PDF, and issue data that never leaves Atlassian are who Koala is for.

How Koala works Install Tablet · Export for Jira

Koala’s Marketplace listing is in review (app id 2810931756). Tablet is the live Berry.Love Jira app — unlimited issue export to Excel, PDF, and Word, same vendor, same Runs on Atlassian posture.